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Guest Services Specialist (Part-Time, Non-Exempt)

Location: Old Economy Village
Schedule: 40–60 hours per month; variable schedule including some weekends
Compensation: $18–$20 per hour, based on experience (overtime at time-and-a-half for hours over 40/week)

 

About the Site

Old Economy Village is a National Historic Landmark located 18 miles northwest of Pittsburgh along the Ohio River in Ambridge, PA. The site includes 17 historic buildings and gardens preserving the legacy of the Harmony Society, one of the most successful 19th-century religious communal societies.

 

Position Overview

The Guest Services Specialist supports daily operations by welcoming visitors, managing gift shop sales, and leading engaging guided tours. This role is essential to creating a positive, informative, and safe visitor experience.

 

Key Responsibilities

• Greet visitors and provide information about the museum, tours, events, and gift shop

• Sell tickets and process cash and credit/debit transactions accurately

• Maintain gift shop inventory, displays, and cleanliness

• Answer phones and respond to visitor inquiries

• Conduct guided tours for individuals and groups, including student groups

• Ensure visitor safety and maintain order during tours

• Coordinate tour schedules with staff

• Participate in training to enhance historical knowledge and presentation skills

 

Qualifications

• High school diploma or equivalent

• Customer service experience with a welcoming, professional demeanor

• Retail experience and ability to handle cash and electronic payments

• Basic math skills for handling currency and making change

• Strong verbal and written communication skills; comfortable speaking to groups

• Ability to work collaboratively with staff, volunteers, and board members

• Proficiency in Microsoft Word and Excel; ability to learn additional systems

• Nonprofit or museum experience preferred

 

Physical Requirements

Work takes place in a retail and historic museum setting and includes standing, walking indoors and outdoors, navigating stairs, operating computer equipment, lifting up to 30 pounds, and working in small spaces.

 

Background Check

Employment is contingent upon successful completion of a criminal records background check and Child Abuse History Clearance.